Terms of Service
Understanding how we work together
Secure
Transactions
Fair
Policies
30-Day
Replacement
Privacy
Protected
Last Updated: August 2025
Welcome to PITALAM. By using our website and purchasing our products, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making any purchase.
Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these terms. If you do not agree to these terms, please do not use our website or services. Your continued use of the website constitutes your acceptance of any changes to these terms.
Products and Pricing
Product Availability
All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
Pricing
Prices are subject to change without notice. The price displayed at the time of order confirmation will be the final price. We strive to ensure all prices are accurate, but errors may occur.
Product Images
Product images are for illustrative purposes only. Actual products may vary slightly in appearance due to handcrafted nature and monitor settings.
Orders and Payments
Order Confirmation
- • Orders confirmed via email
- • Order details sent to your email
- • Estimated delivery provided
- • Track your order status
Secure Payments
- • SSL encrypted transactions
- • Multiple payment options
- • Secure payment gateway
- • No card details stored
Shipping and Delivery
We offer Pan India shipping with reliable courier partners. Please refer to our Shipping Policy for detailed information on delivery times and charges.
- Orders processed within 24-48 hours
- Free shipping on orders above ₹999
- Tracking information provided for all orders
Returns and Replacement
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
- 30-Day Replacement: Eligible for replacement within 30 days
- Free Pickup: We arrange pickup for damaged/defective items
- Store Credit: Alternative to replacement if preferred
User Accounts
Account Security: You are responsible for maintaining the confidentiality of your account credentials.
Accurate Information: You must provide accurate and complete information when creating your account.
Account Termination: We reserve the right to terminate accounts that violate our terms.
Intellectual Property
All content on this website, including but not limited to:
- Product images and designs
- Text, logos, and graphics
- Brand name and trademarks
Are the property of PITALAM and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.
Limitation of Liability
Product Use: Products are sold "as is" with all faults. We are not liable for misuse or damage caused by improper handling.
Consequential Damages: We are not liable for indirect, incidental, or consequential damages arising from product use.
Maximum Liability: Our liability is limited to the purchase price of the product in question.
Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our Privacy Policyfor detailed information on how we collect, use, and protect your personal data.
User Conduct
You agree to use our website responsibly and not to:
- Engage in fraudulent or illegal activities
- Disrupt or interfere with website functionality
- Attempt to access unauthorized areas
- Post offensive or inappropriate content
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Access them at your own risk.
Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of the updated terms.
Effective Date: August 2025
Governing Law
These terms are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Moradabad, Uttar Pradesh.
Contact Us
If you have any questions about these Terms of Service, please contact us:
We typically respond within 24-48 hours during business days.
Summary of Key Points
We Promise
- • Quality brass products
- • Secure transactions
- • 30-day replacement
- • Free shipping above ₹999
- • Privacy protection
We Ask
- • Accurate information
- • Responsible use
- • Review product details
- • Keep account secure
- • Read our policies