Replacement Guarantee
Shop with confidence - We've got you covered
30-Day Replacement
Hassle-free returns
Free Pickup
We arrange the pickup
Full Replacement
Or store credit
At PITALAM, we take great care in packing your products to ensure they reach you in perfect condition. However, in the rare event that you receive a damaged, defective, or incorrect item, we offer a hassle-free replacement guarantee.
30-Day Replacement Guarantee
We stand behind the quality of our brass products. If you're not completely satisfied with your purchase, you can request a replacement within 30 days of delivery.
- Damaged Products: Receive a full replacement or store credit
- Defective Items: We'll replace it with a brand new product
- Wrong Product: We'll send the correct item at no extra cost
- Missing Items: We'll ship the missing products immediately
Conditions for Replacement
✅ Eligible for Replacement
- • Product damaged during shipping
- • Manufacturing defects
- • Incorrect product received
- • Missing items in the order
- • Product not matching description
❌ Not Eligible for Replacement
- • Products damaged due to misuse
- • Normal wear and tear
- • Products altered or modified
- • Missing original packaging
- • Return request beyond 30 days
How to Request a Replacement
Contact Our Support Team
Email us at care@pitalam.com within 48 hours of delivery with your order ID and issue description.
Share Photos
Provide clear photos of the issue (for damaged or defective products) to help us process your request quickly.
We'll Verify & Process
Our team will review your request within 24-48 hours and provide you with next steps for the replacement process.
Free Pickup or Store Credit
We'll arrange for free pickup of the product and send you a replacement or issue store credit for future purchases.
Your Replacement Options
Replacement
Receive a brand new replacement of the same product at no extra cost. Perfect if you still want the item.
Store Credit
Receive store credit equal to the product value to use on any future purchase at PITALAM.
Important Guidelines
Notification Period: Please notify us within 48 hours of delivery. Requests after this period may not be eligible for replacement.
Original Packaging: Keep the original packaging and invoice for smooth processing of your request.
Return Pickup: We'll arrange for the pickup of the product at our own cost. No hidden charges.
Processing Time: We process replacements within 5-7 business days after receiving and verifying the returned product.
Need Help?
Our customer support team is here to help you with any questions or concerns about replacements.
We typically respond within 24-48 hours during business days.